Question 1

What does Administration mean?

Accepted Answer

Onto has faced challenging market conditions due to the recent steep fall in the price of used electric vehicles, rising interest rates and the squeeze on disposable income. As such, the directors have taken the very difficult decision to put the company into administration.

The Administrators are Jonathan Lees and Gavin Maher and they now manage the business and affairs as agents of the Company and certain subsidiaries.

Despite being in administration, Onto will continue to serve existing customers as the administrators explore strategic options to support the business going forward. As such, the administration does not affect your current hire agreement, and you can continue to enjoy the use of your electric car subscription.

Question 2

How does this affect me as an Onto customer?

Accepted Answer

You can continue using your car. It is business as usual, and you do not need to take any action. We will let you know if circumstances change.

Question 3

Do I need to return my car immediately?

Accepted Answer

No. For now, you can continue to use your car under the terms of your hire agreement and return it when you want to.

Question 4

Can I still renew my hire agreement on a monthly basis?

Accepted Answer

Yes. For now, you can continue to renew your hire agreement in line with the existing terms and conditions.

Question 5

Can I still add or delete bolt-ons?

Accepted Answer

Yes. For now, you can continue to add or delete bolt-ons on your account.

Question 6

Can I swap my car?

Accepted Answer

No. Unfortunately, you won’t be able to swap cars.

Question 7

Do I need to change how I pay?

Accepted Answer

No. You don’t need to change how you pay.

Question 8

Can I still use Onto rewards?

Accepted Answer

No. Unfortunately, you won’t be able to partially or fully redeem your Onto points anymore.

Question 9

What does this mean for Onto For Business customers?

Accepted Answer

This process also applies to Onto for Business customers. If you have any queries regarding your subscription, please contact the Onto for Business team at business@on.to.

Onto has been placed into administration

Onto has been placed into administration.

Q&A