FAQs

The electric vehicle subscription service

Charging & range

We provide membership cards to the Polar Plus network which is the largest charge network in the UK. This is included in your subscription and enables you to stop and charge at dedicated Polar Plus points. You can check out the locations of all the Polar points here: https://polar-network.com/live-map/.

You can of course charge at home or at any other charge point that is compatible with your car, but both of these options will be at your expense.

Yes. EVezy covers the cost of electricity at any EVezy swap locations which will be rolling out soon. Any charging away from one of EVezy’s swap locations can be accessed by the cars membership card to the Polar Plus network. You may bring the vehicle to any Evezy charging location at any time during your reservation to rapid charge during your booking.

The vehicles have a real world range of at least 80 – 180 miles depending on the model.

Miles are limited to 1,000 per month per subscription & vehicle. This can rollover from month to month, so will average out over the length of your subscription. Any overage will be then charged at 8p per mile, capped at a maximum mileage of 15,000 per year.

As a company we only have cars that are 100% electric, as this ties into our commitment to accelerate EV adoption.

Collection & delivery

Collection is free from Kings Cross London or Small Heath Birmingham. If you wish to get the car delivered to your residence or work place there will be a delivery fee determined on a case by case basis, which depends on your location. Currently, delivery is charged at £1.70 per mile from Birmingham.

We can deliver the car to any UK address, as long as it is your home residence or your work place. Depending on the location it may take longer to organise the delivery, which is why we recommend collecting it from our depots at Kings Cross London or Small Heath Birmingham. If you do wish to get it delivered, we are happy to accommodate a convenient time for you.

Insurance

Yes, all drivers meeting the entry requirements for EVezy will have comprehensive insurance provided with the service.

Please call us immediately if your vehicle has been stolen. Our vehicles are equipped with anti-theft and tracking devices which allow us to swiftly retrieve the vehicle. If you follow the EVezy instructions when exiting and entering the vehicle, the car will be immobile when you are not in it. Make sure you follow instructions carefully, as damage fees can be applied if the vehicle is left in an unlocked condition.

If there is a problem with the vehicle, please call us immediately. We provide 24/7 road service. Keep in mind that you may be liable for the cost if it is due to driver error. This includes if you run out of charge while on the road, where a tow charge will apply.

EVezy has fleet insurance, this policy unlocks complete flexibility for customers, which allows you move from one car to another easily. To have this flexibility the policy has to be in EVezy’s name and not drivers, therefore drivers will not obtain NCB.

Subscription

No, our vehicles are exclusively for personal use. No commercial use of the vehicle is allowed, this includes private hire or for delivery use.

You need to be between 25 – 65 years of age, along with the following requirements:

Full UK/EU Driving Licence: 3 years
Resident in the UK: 2 years
No more than 6 penalty points in last 3 years (minor convictions)
All major motoring convictions must be referred
Not banned within the last 5 years
No more than 1 fault claim within the last 3 years
All criminal convictions must be referred

You will reserve a specific vehicle for a specific time and specific location. At the time of your reservation you will inspect the vehicle for damage. During your reservation, you can lock and unlock the vehicle with your smartphone, using the EVezy app. Make sure you switch the charger at the wall and unhook the charging cable before setting off. Please ensure the dash cam light is on, otherwise your insurance may be invalidated. Press the start button and you are on your way!

Currently, we do not offer discounts for longer-term subscriptions. The subscription runs monthly and the cost is as low as it can be. This is all about providing full flexibility to members regardless of how long they keep one of our cars. We are looking into offering longer-term discounts and we will announce it on our website when we do.

The first payment will be taken on the collection or delivery day of your car and that will be renewal date.

We only operate in the UK and unfortunately can not provide a car in other countries. However, expanding globally is in our plans so look out for us in the future!

No. Only Members who reserve the vehicle are allowed to drive the vehicle. If a vehicle is driven by a non-Member (or a Member who did not reserve the vehicle) and an accident occurs, your membership will be terminated and you will be held responsible for all damages.

Yes, they have to register and pay the £9.99 registration fee. After they are approved by our insurance they will be able to join your subscription with no additional cost.

Changes or cancellations to a subscription can be made after the first 30 days of the subscription with 10 days notice.

If you wish to cancel your subscription all you need to do is call the EVezy team or go to the driver portal on www.drive.evezy.co.uk and select ‘cancel’. This will then trigger an email that you can send to the EVezy team to action.

Vehicle

Of course! We provide vehicles no older than 3 years old. Our vehicle preventive maintenance program ensures reliability and safety. Please call us if there are any damage or cleanliness problems with the vehicle.

The vehicles are smoke-free vehicles. We do not allow smoking under any circumstances. If you need to smoke, please do so away from the vehicle. Any smoke damage reported will result in cleaning fees.

Members are responsible for any traffic or parking violations. They must be dealt with as if it were your own vehicle. Any violations that come to EVezy may result in fees.

Members are responsible for any tolls. They must be dealt with as if it were your own vehicle. Any violations that come to EVezy may result in fees

No. You will only be able to use the App on your phone to unlock, lock, and start your car.

The support team will be able to remotely unlock the vehicle and start the engine for you. You will, however, need to contact us somehow on 0800 030 6840.

Load More