About Evezy > FAQ

Charging and range

All Evezy electric vehicles come with 2 chargers: a Standard 3 pin domestic charger, and a Type 2 charger. We provide membership cards to the Polar Plus network, the largest electric vehicle charging network in the UK. This is included in your subscription and enables you to stop and charge at dedicated Polar Plus points. You can check out the locations of all the Polar points here: https://polar-network.com/live-map/.
Yes. Evezy covers the cost of electricity at any Evezy swap locations. Any charging away from one of Evezy's charging locations can be accessed by the cars membership card to the Chargemaster Polar Plus network.
Our vehicles have a real-world range of:
Renault Zoe - 145 miles,
Hyundai IONIQ - 120 miles,
Nissan Leaf Acenta - 140 miles,
BMW i3 120Ah - 145 miles,
Tesla Model 3 SR+ - 220 miles,
Tesla Model 3 LR - 310 miles.
You can of course charge at home or at any other charge point that is compatible with your car, but both of these options will be at your expense.
You get 1,000 miles per month included with subscription. This is a monthly charge and you will be notified a week before the payment will be debited from your account. Any overage up to 1,250 miles will be charged at 8p per mile, and anything above 1,250 will be charged at 30p per mile. All drivers are asked not to exceed 1,250 miles per month as this could lead to your subscription being suspended.

When you return your vehicle, we will calculate the average and refund any extra charge.
We are working on including driving around Europe as part of your subscription, but for the time being this isn't permitted for Evezy members.
Both cables (type 1 and type 2) are 3 metres in length.

Collection & delivery

Collection is free from our ever growing swap points, which you can see on our "Locations" page.
If you wish to get the car delivered to your residence or workplace there will be a delivery fee which depends on your location. It is calculated from our swap point in Leamington Spa (CV34 6NJ):
0 - 50 miles = £60
50 - 100 miles = £120
100+ miles = £1.15 per mile.
Yes, you can collect the car at the weekend!
You can collect your car at any time between 12 pm to 10 pm.

Insurance

Yes, all approved drivers will receive fully comprehensive insurance inclusive of their subscription. Each Evezy car comes with fleet insurance which enables drivers to be insured when switching vehicles.
If there is a problem with the vehicle, please call us immediately on +448000306840. We provide 24/7 road service. Keep in mind that you may be liable for the cost if it is due to driver error. This includes if you run out of charge while on the road, where a tow charge will apply.
Evezy has fleet insurance, this policy unlocks complete flexibility for customers, which allows you to move from one car to another easily. To have this flexibility the policy has to be in Evezy's name and not drivers, therefore drivers will not obtain NCB.
Currently, we do not offer a package for reduced excess. However, you are able to arrange insurance to cover the excess at your own discretion.

Subscription

Once you've signed up on our website and received an email that you have been approved by insurance. An Evezy team member will call you within the next 24 hours, or you can call +448000306840 for free to book in your collection/delivery for a vehicle at your preferred location and time.
Changes or cancellations to a subscription can be made after the first month of the subscription. If a driver wishes to terminate their subscription they must give a minimum of 7 days notice before the end of each monthly subscription period. If cancellations are made during the subscription period, there will be no refunds or compensations.
If you wish to cancel your subscription all you need to do is call us on +448000306840 so we can cancel the subscription for you.
You need to be between 25 – 85 years of age, along with the following requirements:

a. Full UK/EU Driving Licence: 3 years.
b. Resident in the UK: 2 years.
c. No more than 6 penalty points in the last 3 years (minor convictions).
d. All major motoring convictions must be referred.
e. Not banned within the last 5 years.
f. No more than 1 fault claim within the last 3 years.
g. All criminal convictions must be referred.
No, our vehicles are exclusively for personal and occasional business use. No commercial use of the vehicle is allowed, this includes private hire or for delivery use.
Currently, we do not offer discounts for longer-term subscriptions. The subscription runs monthly and the cost is as low as it can be. This is all about providing full flexibility to members regardless of how long they keep one of our cars. We are looking into offering longer-term discounts and we will announce it on our website when we do.
The first payment will be taken on the morning of collection or delivery, otherwise known as the renewal date. (please note all collection/deliveries scheduled for the weekend will be charged the Friday before).
We only operate in the UK and unfortunately cannot provide cars in other countries. However, expanding globally is in our plans so look out for us in the future!
No. Only Members who reserve the vehicle and their named drivers are allowed to drive the vehicle. If a vehicle is driven by a non-Member (or a Member who did not reserve the vehicle) and an accident occurs, your membership will be terminated and you will be held responsible for all damages.
Yes, the additional or 'named driver' has to register and pay the £9.99 registration fee. After they are approved by our insurance they will be able to join your subscription with no additional cost.
Drivers are required to subscribe for a minimum of 1 month.
No. Drivers under 25 and over 85 are not insured to drive Evezy cars and are not able to arrange their own insurance.
No, each month your subscription will renew automatically after the initial payment has been taken from your account.
There is a one time charge of £9.99 which is non-refundable. This covers administration costs in relation to required background checks and to help get you set up in the quickest time possible, subject to eligibility.
No. All London congestion charges are included in the monthly subscription cost so you don't have to worry about this. It's just one of the many benefits of using an Evezy vehicle.
Currently we are only allowing one car per person, but this may change in the future.
You can add up to 2 named drivers per vehicle. All they have to do is register on our website, you will then give us a call or an email as the main driver and we can get them added once we have approved them, subject to eligibility.

Vehicle

Once you have reached our return depot, ensure the Polar Plus card is in the glove box and lock the vehicle with your smartphone. Then inspect the vehicle for any damage, if any damage is found please take a photograph and report it immediately through the app. Your booking will not stop until the vehicle is successfully parked at the arranged swap site.
Our vehicles are smoke-free vehicles. We do not allow smoking under any circumstances. If you need to smoke, please do so away from the vehicle. Any smoke damage reported will result in cleaning fees.
Of course! All vehicles we provide have no more than 3 years of usage. Our vehicle preventive maintenance program ensures reliability and safety. Please call us if there are any damage or cleanliness problems with the vehicle.
Please call us immediately on +448000306840 if your vehicle has been stolen. Our vehicles are equipped with anti-theft and tracking devices which allow us to swiftly retrieve the vehicle. If you follow the Evezy instructions when exiting and entering the vehicle, the car will be immobile when you are not in it. Make sure you follow the instructions carefully, as damage fees can be applied if the vehicle is left in an unlocked condition.
Members are responsible for any toll fees except for the Dart Charge, which is paid by Evezy and then charged to the driver. They must be dealt with as if it were your own vehicle. Any violations that come to Evezy vehicles may result in fees.
Members are responsible for any traffic and parking violations. If we receive a parking charge notice (PCN), as stated in our terms and conditions, we will attempt to transfer the liability to the member who is responsible.

If we receive a notice of rejection and failed to transfer the liability, the full amount of the PCN will be charged on your account, plus £10 administration fee.
No. You will only be able to use the App on your phone to unlock, lock, and start your car.
As a company, we only have cars that are 100% electric, as this ties into our commitment to accelerate EV adoption.
We can deliver the car to any UK mainland address, as long as it is your home residence or your workplace. Depending on the location it may take longer to organise the delivery, which is why we recommend collecting it from our swap points. If you do wish to get it delivered, we are happy to accommodate a convenient time for you.
The support team will be able to remotely unlock the vehicle and start the engine for you. You will, however, need to contact us somehow on +448000306840.
For insurance purposes, all our vehicles have dash cams installed. They do not record the inside of the vehicle. They are also not recording the whole time. When the dash cam is triggered, it will record up to 17 seconds of video footage (no sound).
Evezy will replace the vehicle tyre ‘free of charge’ if the tyre tread has come to or is near the UK legal limit, where the tyre has been worn within manufacturers timeline, and not from excessive acceleration or braking. Tyre punctures are not included and will be charged separately.

Our Evezy App

Our app enables you to connect, lock, unlock and start your Evezy car. It will also show you the amount of miles you have left this month, and the charge level and location of your car. Depending on the car you book, there are other features you may be able to access through our App, such as pre-heating, opening the charge flap or opening the bonnet. If you book a Tesla, you will also be able to access most features from the Tesla app through our Evezy app.

Please note when you unlock the car, you will have a minute to start it. This is for security purposes. If you unlocked it but more than a minute went by, you will need to lock it and unlock it again to start the engine.
Our app is user friendly and very intuitive to use. Nevertheless, when you book in your car, you will receive a Quick Start Guide providing screenshots and explanations of how to use our app. If you have any questions, we have a 24/7 phone line and our Customer Success team will be happy to help you.
Yes. Our Evezy app communicates with the vehicle via Bluetooth, so please ensure your Bluetooth is on.
You will need to download the virtual key to access the car. This is done automatically when you open the App, so please ensure you can do this with WiFi or data at least once a day. After that, the key will be stored on your device for up to 24 hours, so you will be able to access the car in those 24 hours even if you don’t have data or WiFi available. It will only store the key for 24 hours for security purposes.

If you book a Tesla, our app will only communicate with the car if you have internet connection. However, we will provide you with a Tesla key card to ensure you always have access to the car.
No, please do not share your login details with anyone. If you wish to add additional drivers to your subscription, contact our Customer Success team and they will be happy to do this for you. You can have up to 2 additional drivers on your subscription (at no extra monthly cost, they just have to pay the £9.99 registration fee), and they will get their own login details to access your car through our App.

What do we mean by all-inclusive subscription?

- Our insurance is fully comprehensive.

You are allowed to use the car for social, domestic or pleasure. You are also allowed to use the car for commuting and occasional business use. Commercial use of the car is prohibited, this includes being an Uber/delivery driver or using the car for business purposes constantly.

Vehicle liability insurance is included and provides coverage for 3rd party cover for accidental death of or injury to any person relating to an accident.

The cover provided for damage to property is limited to £10,000,000 in respect of any one occurrence or series of occurrences arising out of one event. This limit is increased to £20,000,000 for any incident involving a private motor car. The limit is restricted to an amount of £5,000,000 if at the time of the loss, damage or legal liability occurring the Insured vehicle(s) was/were being used for the carriage of passengers for subscription and reward or the carriage of Hazardous goods.

- What is the excess if I’m involved in an accident?

If you are involved in an accident, you are liable to pay an excess of £1000. After an investigation, if you are not at fault, this amount will be refunded to you in full. If you are at fault and the cost of the repair is over £1000, you will not be refunded. If you are at fault and the cost of the repair is under £1000, you will be refunded the difference. We do not make a profit from repairs, and you will pay the repair cost with no added fees or hidden charges.

- Anything else I should know?

Please note any breach of the terms and conditions may invalidate the insurance cover Evezy provides. Failure to cooperate with an insurance claim will be subject to a fee of £3,000.

Our insurance policy satisfies the requirements of the relevant law applicable in Great Britain and Northern Ireland to insure against liabilities for death, bodily injury and property damage caused by, or arising out of, the use of a vehicle on the road in Great Britain and Northern Ireland only.

This is only a summary of frequently asked questions about our insurance policy. Please refer to our driver hire agreement for more information.
Breakdown cover is included in your subscription.

If you need breakdown cover, please give us a call at 0800 030 6840 (24/7) and our Customer Success team will be able to assist you.

Please be aware in the case that you run out of charge we also provide cover, however, this will incur a fee of £100 given that it is considered the driver’s fault.
We include wear and tear in our subscription. This means you will not be liable to pay for damages that are outlined in our wear and tear policy, which include the normal deterioration of a car.

We comply with BVRLA standards of a fair wear and tear policy. Please review our wear and tear guide for detailed information, which you can find under My Account > Useful documents.
Servicing:
We will get in touch with you when the car is due for servicing. We work with local providers to ensure you do not need to go out of your way to service your car. Servicing is included in your subscription and you won’t incur any costs for this.

Repairs:
We will take care of any repairs resulting from fair wear and tear, or manufacturing faults. Please let us know if there is anything wrong with the car, and we will ensure it is fixed as soon as possible. If we need to take the car for a certain time period to get it repaired, you will be provided with a courtesy vehicle or an Evezy replacement vehicle, depending on the circumstances.

Any repairs needed due to vehicle misuse are considered damage, and you will be liable to pay our insurance excess, which is up to £1000. We do not profit from any repairs. You will pay the cost of repair, and if it is under £1000, we will refund you the difference. There are no hidden charges or extra fees.
You will find a Polar Plus membership card in the glove compartment of all our cars.

You can use this card at any Polar Plus station to charge your vehicle for free. Furthermore, Polar Plus has free stations and paid for stations. You can use both free and paid for stations with your membership card, and you will not be charged extra.

If you are subscribed to a Tesla, using the Tesla supercharging stations is also included in your subscription. You can charge at any of these for free. When you go to a Tesla supercharger and plug in your car, the station will recognise your car and activate charging.

Additionally, you can also charge at home or use any other charging provider of your choice. However, this will be at your own cost.

Finally, some stations will charge an idle fee if you overstay - please be aware of this as you will be liable for this fee.
As you may be aware, in most cases electric cars are exempt of road tax. However, we take care of registering the cars and doing all the paperwork. In the rare case that there is a payment due, we will take care of this as well.

We register all our cars for the London congestion charge and the ULEZ zone. Feel free to drive through these areas.