As you're aware, we are always looking at ways to ensure your subscription is uninterrupted.
Starting in February 2020, we will hold your subscription payment 7 days in advance from your renewal date.
Here you have a bit more detailed information about this change:
In simple terms, we will ensure your payment is secured 7 days in advance from when your subscription renews by pre-authorising the payment with your bank. This means you might see it as pending on your statement, but you will not have access to the funds. It also means even though you pay 7 days in advance, your subscription renewal date doesn't change unless you ask us to change it.
Why is this being implemented?
We are implementing this to improve security and ensure your subscription is continuously rolling for as long as you need it. This way, if you have any payment issues you will have enough time to fix it before the renewal date and you will never lose access to your wonderful EV.
Don’t worry, there won’t be any changes to your subscription or terms of service.
Is this happening right now?
This change will take place from your first subscription payment that takes place in February 2020.
When is my renewal date?
You can check the home screen on your Evezy app or look for our monthly emails with your subscription receipt. You can also ask our customer success team if you are unsure.
With this update we're more than happy to change your renewal date to align with a day of your choice, simply contact us and our team will be happy to do this for you.
What happens if my payment fails?
If your payment fails, our team will be in touch with you to retry the payment or book in the vehicles return in advance on your subscription renewal date.
If I add any bolt-ons such as excess insurance reduction, when do I pay for these?
You can start your bolt-on on whichever date of your choice even if it’s not your renewal, and it will be active 48 hours after. We will then make sure it aligns with your subscription by charging pro-rata for that period of time.
If you have any other questions, please contact our customer service team at [email protected] or 0800 030 6840.